Below are frequently asked questions from our users
It is likely that you are entering incorrect authentication data. If you can't remember the password to your account, you will need use the password recovery function. Press the button "Forgot password ?"on the account login page, and then follow the instructions. If the email didn't arrive in your Inbox, check your Spam folder.
We are available 24/7 to offer support if you encounter any issues while using this platform.
Copy Stop Loss (CSL) is an instruction to close a copy if the value of the entire copy drops below a specific dollar amount or ratio. You can use this to protect your investment - to automatically sell the copy investment if its value goes down. CSL is mandatory on every copy (both CopyTrader™ and Smart Portfolios). You can set the CSL anywhere between 5% and 95%.
Our services are done in confidentiality, we do not share any of our user data. Kindly see our privacy policy for more clarification.
You don’t need to worry, the interface is user-friendly. Anyone can use it smoothly. Our user manual will help you to solve your problem.
If you do find yourself needing some help, feel free to reach out to our support team through our Contact page, or visit our Support Center
To deposit funds in your account, you may choose any of the available methods of payment in your country and follow these instructions.
Log in to your. Click on 'Deposit'. Enter the amount you wish to deposit. Select the method of payment from the dropdown menu. Copy wallet address if crypto deposit is selected.
Payments occur in Instant mode (Instantly) or within 24/hours.
In order to start trading you just need to fund your account and you are ready to trade.
You can find payouts information for different trading assets by clicking on the '+' icon above the platform.
For example:
Trading asset EUR/USD OTC shows 95% of payout. When you operate a trade with $100 investment, you will receive $195 payout in case of a win - $100 investment return and $95 of profit.
Potential profit refers to the profit you could make for the operation minus investment, expressed in percentage.
For example:
Trading asset btc/usdts hows 85% of payout. Investment per trade is $100. In case of positive result of this trade, a trader will get $185 as a total payout, where $100 is a return of his initial investment, and $85 is his potential profit.
You may find your Trading History in My Trades menu, which is located on the left side of the charting tool.
You can find there your Open, Closed or Pending CFD and Options trades.
Risk Free Trades or RFTs allow a Trader to receive compensation for his first 3 or 5 created trades, if any of them had a negative result. A trader receives compensation in the form of a bonus.
Please, note that RFT compensation cannot exceed Trader's initial deposit amount. RFTs can be received on top of your deposit (starting from $1000) or by entering a Promo code.
Please, contact our Finance Team via Email support@truewayprofits.com in order to request a compensation of your RFTs.
Fill the form below to make inquirires. You can also contact us via livechat, email, support ticket or using the contact details below.